Frequently Asked Questions
Q. How long until you dispatch the order? (dispatched the same day if before 2pm (please confirm in line with shipping policy on website))
Q. How long until I receive my order?
A. Adzon endeavours to dispatch same day for orders received by 2:00pm AEST. Depending on which delivery you select and where you are located will determine the length of time it takes to get to you. Adzon uses Startrack Express and Fastway and we use Road Express as standard shipping (2-5 days metropolitan, Regional may take longer) and Air Express is a premium service which travels by Air and is $28 + GST regardless of order amount (Startrack Express only and 5kg limit).
Q. Are there instructions for my product?
A. Yes. You can download the relevant data sheets in the specifications tab.
Q. Can I get a Colour Guide?
A. Colour Guide Request Sure can! Just select Cut Heat Transfer and Colour Guide and you can add one to your cart or download it under the Specifications Tab!
Q. Do we sell smaller rolls/slice rolls down to make suitable for smaller cutters?
A. Yes - just specify in the comments section upon checkout
Q. What is the difference between Turbo and Themoflex Plus?
A. Different adhesive enables Turbo to be pressed onto a wider variety fabrics at a faster time.
Q. Do we hold demonstration days?
A. At this stage they are on hold, however we certainly arrange demonstrations at a time suitable!
Q. What is the best way to store Heat Transfer Vinyl?
A. Out of the sun, in a cool, dry place.