Frequently Asked Questions

Q. How long until you dispatch the order? (dispatched the same day if before 2pm (please confirm in line with shipping policy on website))

Q. How long until I receive my order?

A. Adzon endeavours to dispatch same day for orders received by 2:00pm AEST.  Depending on which delivery you select and where you are located will determine the length of time it takes to get to you.  Adzon uses Startrack Express and Fastway and we use Road Express as standard shipping (2-5 days metropolitan, Regional may take longer) and Air Express is a premium service which travels by Air and is $28 + GST regardless of order amount (Startrack Express only and 5kg limit).

Q. Are there instructions for my product?

A. Yes. You can download the relevant data sheets in the specifications tab.

Q. Can I get Colour Cards?

A. Sample Request Form 

Q. Do we sell smaller rolls/slice rolls down to make suitable for smaller cutters?

A. Yes

Q. What is the difference between Turbo and Themoflex Plus?

A. Different adhesive enables Turbo to be pressed onto a wider variety fabrics at a faster time.

Q. Do we hold demonstration days?

A. We certainly do!  Please follow us on Facebook and Instagram for dates and details!

Q. What is the best way to store Heat Transfer Vinyl?

A. Out of the sun, in a cool, dry place.

Q. Does Heat Transfer Vinyl have a shelf life?  
 
A. If stored correctly, it can last up to 3 years.